API-based AI Agents​

Our classic chat widget isn’t going anywhere. Now you can also switch on API-based AI Agents — an optional feature that lets you send user questions to Representative24 via API and receive ready-to-publish replies in the background, while you design any front-end you want. 

Chat is no longer one fixed bubble in the corner. Conversations happen in product pages, mobile apps, logged-in portals, even kiosks. API Mode lets product and marketing teams keep their visual identity and UX patterns intact while using Representative24 as the conversation engine behind the scenes.

• Keep your brand’s look & feel: you own the UI; we provide the answers.
• Ship faster: plug intelligence into interfaces you already have.
• Act, not just answer: responses can include actions (bookings, lead capture, summaries) your app can render as cards, buttons, or notifications.
• Stay white-label: the user sees your app, not ours.

Beyond chat

Through the Representative24 APIs, you can interface multiple channels:

• web widgets
• mobile apps
• email autoresponders
• SMS systems

How teams use it 

• Inline help in product pages: turn FAQs into smart, contextual hints.
• Mobile app concierge: an always-on assistant without adding a separate webview widget.
• Partner & B2B portals: quote building, documentation lookups, account tasks.

Integrate AI-powered replies wherever your users are — on your site, in your app, or through their inbox or phone. The same conversation engine adapts seamlessly to any channel.

How it works

Send questions, receive one or more reply messages as JSON. You render them however you like.

1. Your front-end starts a conversation (gets a session).
2. You send a user message to Representative24 (example below).
3. AI thinks and sends back a clean reply.
4. You display it your way. Done.

For example:

curl -X POST /api/ask \
-H "Content-Type: application/json" \
-H "Authorization: Bearer [YOUR_API_KEY]" \
-d '{
"license": "[license_id]",
"client_id": "[client_id]",
"session": "7c6e6b5b-5a3a-4cf8-9f1a-0f98e2d9c9b1",
"webhook_url": "https://yourdomain/webhook"
"token": "[HMAC-token]",
"message": "I’m choosing between the AeroTune 500 and 700. I need active noise cancelling, at least 30 hours of battery, budget under $150. Which one should I buy?"
}'

Response (webhook):

{
"session": "7c6e6b5b-5a3a-4cf8-9f1a-0f98e2d9c9b1",
"reply": "Go with the AeroTune 700. It has full ANC and ~35 hrs battery life. It’s currently $149 on promo.",
"token_exp": 1732112345
}

Representative24 gives you the best of both worlds: a great off-the-shelf chat and an API you can shape around your product. Turn on API when you want the conversation engine without the UI constraints — and build experiences your users will love.

Note: The APIs are available on all Pro Plans but are not active by default. Activation must be requested through the dashboard or by contacting our team.