Facebook Messenger AI Agent

People already click Message on your Facebook Page.
Turn that habit into fast, friendly support.

Our Messenger AI Assistant meets customers where they are, answers questions in seconds, and hands off to your team when needed. No new apps to install, no context switching.

What it does

Instant answers
Hours, pricing, policies, returns, warranties. Always synced with your knowledge base.

Orders and accounts
Track orders, update addresses, change plans. Connect your APIs and internal apps to take real actions.

Bookings
Offer available slots, confirm or reschedule, send friendly nudges in real time.

Payments
Share secure checkout links.

Multilingual by default
Detects language and replies accordingly.

Smart handoff to humans
Route complex cases to your team inbox or email with the full chat history.

Internal actions
Create tickets, update CRM records, apply tags or notes through your APIs.

A quick example

(connected to your store via APIs)

Customer: Hi, I need to change my delivery address for order A314.
Assistant: Found order A314. It is scheduled for Friday. The current address is 12 Market Street. Would you like to update it now?
Customer: Yes, to 25 River Road.
Assistant: Updated successfully. Delivery remains on Friday between 4 and 6 PM. Anything else I can help with?

How it works

1. A person messages your Facebook Page.
2. The Assistant understands intent, checks your systems, and proposes the next best step.
3. With the customer’s confirmation, it performs the action and summarizes the result.

What you need

1. A Facebook Page with admin access.
2. Our Pro plan.
3. For advanced features: basic connections to your systems, such as your order platform, calendar, payments, or CRM.

Set the Assistant’s Active Hours

Define the times when the Assistant will handle conversations automatically. You can set it to reply always or only when you can’t (for example, when the office is closed or during holidays). If the Assistant isn’t active, messages won’t be processed.

What you will see after launch

Fewer tickets
High volume questions and simple updates are handled automatically. Track deflection rate against your baseline.

Faster resolutions
Most conversations finish in under two minutes for FAQs and status checks.

Happier customers
Support happens inside the channel they already use.

After launch tips

1. Review top intents weekly and expand answers that cause handoffs.
2. Keep your policies and knowledge base in sync so replies stay accurate.

Connect your Facebook Page and start helping customers on Messenger today.