Representative24
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FAQs

All the questions and answers

Representative24 uses advanced natural language processing (NLP) to understand and absorb the content you provide, such as your website, PDF guides, or Word documents.

As soon as you connect a source, the AI automatically scans and indexes it to build its knowledge base. There’s no need to manually train or program anything — it’s ready to respond based on the information it learns. If you update your website or upload new files, the AI can quickly relearn to stay up to date.

The AI can answer a wide range of questions depending on the materials you provide.

This includes frequently asked questions (FAQs), product or service description, opening hours and availability, pricing and payment options, processes and company policies.

In addition to answering questions, it can also guide visitors, collect leads, help schedule meetings, and escalate complex queries to your team —> all based on what it learns from your content.

Representative24 is designed to be flexible and industry-agnostic. Whether you run an e-commerce store, a SaaS platform, a service-based company, or even a local business, the AI can assist with customer support, lead generation, sales inquiries, marketing automation, and routine back-office tasks. Because integrations are driven by API actions, the platform adapts to your specific systems and workflows—making it useful for almost any business that wants to improve efficiency and deliver faster, smarter customer experiences

The AI automatically responds in the language used by your customer, translating the information it has into the correct language. The documents you upload for self-learning can be in any language, as long as it matches the language you declared for those documents (whether web pages or files).

Important: If the documents you uploaded do not match the language selected as the reference language, the AI will reply that it cannot find the requested information.

Multilingual support is available in all plans, including the free plan.

Absolutely. Representative24 uses rigorous security measures to safeguard your information, including encryption in transit and at rest, strict access controls, and continuous auditing. The platform only processes the data you provide and never shares it or uses it for any other purpose.

The free plan gives you an AI chatbot for your website at no cost. It’s trained on the content you provide and automatically answers on-site chat, helping with pre-sales and post-purchase support.

You get core features and a generous conversation allowance to start. If your needs grow, you can add add-ons or upgrade to the Pro plan anytime.

Check out our pricing page for more

Chat Widget on Your Website: The easiest option is to copy a short piece of code and add it to your website. This will embed a chat widget that appears as an icon in the bottom corner of your site. From there, your customers can click and start chatting with the AI. You can also choose to share a direct link that leads to a dedicated page where customers can interact with the AI, providing an even more focused experience.

WhatsApp Business (Pro Plan): If you’re using a WhatsApp Business account, the AI can also respond directly within your WhatsApp chat. This is a great way to offer a seamless experience for customers who prefer to communicate via WhatsApp. The integration process takes just 1 minute and can easily be done from your dashboard. 

Facebook Messenger (Pro Plan): If you have a Facebook Page, you can connect it from your dashboard and let the AI reply directly in Facebook Messenger. Customers can message you from the Messenger app or your Page’s Message button, and the AI will respond 24/7.

Representative24 is a 100% AI-based support channel. It operates fully autonomously, 24/7, without live human agents. If Representative24 can’t find the right answer in your knowledge base or documents, it has two fallback options:

  1. It can send an email to your support team with the chat log.
  2. It can create a ticket in your system (using API actions).

All conversation logs are available in the dashboard, so your team can review and monitor interactions at any time.

By default, Representative24 only asks for contact details if the customer wants to be contacted or if an API action requires specific data. However, you can set an instruction in your profile telling the AI to “always collect the customer’s name and email before answering any question” and you will find all these details in your chat log.

The AI can fully manage your calendar autonomously. With the Pro plan, it can connect to your Google Calendar or Outlook calendar – this includes checking availability, saving appointments to your calendar, and even modifying or canceling appointments. It’s just like having a personal assistant managing your schedule for you!

Representative24 makes lead capture easy. You can set it to always ask customers for their contact details (such as email or phone) during a conversation. These details are automatically stored in the conversation log.

For more advanced workflows, you can configure an API action to send the collected data in real time to your external systems, such as a CRM or marketing automation platform.

Yes. Representative24 gives you full visibility into the AI’s conversations. You can view chat histories, track how the AI responds, and evaluate user engagement. If a customer asks to be contacted, the system immediately sends an email alert to your team with the request and details. This ensures you never miss a potential lead or support request — even when you’re offline.

Sometimes the AI may not have the answer because the necessary information isn’t present in the documentation or data sources you’ve provided. In those cases, it initiates a human handoff. It clearly informs the customer and, with consent:

  1. collects basic contact details
  2. compiles a summary of the conversation
  3. emails your support inbox (configurable) with the summary and contact details.

As a follow-up, the missing information can be added to your knowledge base so similar questions are answered automatically next time.

Through the customization panel you can easily adjust colors and fonts, and upload the avatar of your AI assistant. This ensures the widget blends seamlessly with your brand style or personal taste. For even greater flexibility, the Pro plan lets you add custom CSS, giving you complete control over the widget’s design with just a little technical knowledge or the support of your developer.

If you exceed the number of conversations included in your plan, the chatbot will stop responding and the website widget will no longer load. There won’t be any visible error messages for end users. The chatbot will simply appear unavailable.

API actions let you connect the AI to your external systems (CRM, ticketing, e-commerce, databases) so the AI can fetch data, update records, or trigger processes in real time. In short, they automate tasks that would otherwise require manual work, making conversations more useful and integrated with your business.

Yes, our team is fully available to provide the necessary support to help you achieve your goals. Whether you need assistance with using the platform, troubleshooting issues, or have any other questions, we are here to guide you through every step and ensure you get the most out of our software.

Yes, you can close your account at any time. If you ever decide to cancel, it’s quick and hassle-free. 

Our paid services are subscription-based, charged on a monthly basis in advance by credit card. You are not locked into any long-term commitment, and you can cancel or stop using the service whenever you wish. Everything can be managed directly from the dashboard, which is accessible with a username (admin) and password. From there, you can view your subscription details, manage settings, and make any necessary changes.

The integration is simple. Just add your MMK API key, and the AI will take care of answering customer inquiries about the available fleet, availability, and pricing.

It will also automatically add options to your calendar and provide payment details so that your team can later confirm the reservation. For example, you can provide your banking details or a link to credit card payments.

Please note that the Pro plan is required to access this functionality

No. According to Meta’s rules, a phone number can only be linked to one WhatsApp account at a time.

The number you register for the WhatsApp Business platform (for use with Representative24) must be a unique phone number that is not currently registered on the WhatsApp Messenger or WhatsApp Business mobile app.

You must provide a new, unused number for your WhatsApp Business API account. The only exception is if you first delete the WhatsApp account associated with that number on the mobile app. After a short period of time (typically a few minutes), the number becomes available for registration on the WhatsApp Manager

Yes, but it depends on the functionalities you need.

If you only need the AI to respond in different languages by pulling information from your website pages, it’s simple: you only need one assistant. When you connect it, you specify the primary language, and the AI handles the rest, translating everything based on how your customers interact.

If you want to connect your store for more advanced functionalities, like providing order status from Shopify or WooCommerce, the process is different. In that case, you must connect one language at a time. You’ll need to specify which language your products are written in. This ensures the AI is highly accurate, providing correct information and links. For this reason, if you have a store in multiple languages and want to use these advanced features, we recommend a separate assistant for each language you manage.

 

Before the AI assistant provides any personal information (e.g. about an order or appointment), it always asks for the user’s email address. The AI then sends a One-Time Password (OTP) to that email. The user must enter the OTP back into the chat. Only after the correct OTP is submitted is the user’s identity verified. 

Customers message your Facebook Page as usual — the AI Assistant replies instantly with answers, and hands off to your team when needed. You can even set response times by days and hours, so it works only when you want. No new apps, no switching channels, just fast support where they already are.

Yes. Every account includes API actions — the Free plan comes with one action included. If you need more to complete a workflow, you can simply purchase additional actions without upgrading to Pro. For example, you could use API X to read data and API Y to store information. The setup depends both on the technical connection (done by your IT team or consultant) and on the instructions you give the AI about when to trigger the action. Once configured, your AI Assistant can pull and update real-time data directly from your systems.

The Pro Plan is essentially a powered-up version of the Free Plan, offering greater customization along with some pre-installed applications. In most cases the Free Plan already covers the essential features, which is why we do not provide an automatic trial for the Pro Plan. However, we are confident you will enjoy it. If you are not satisfied you can cancel within 7 days and request a refund directly through your dashboard. This effectively gives you a one-week trial period.

On the Pro plan, pages auto-sync every 48 hours. On Free, you’ll trigger updates manually from your dashboard. Refresh anytime with a single click.

Yes. With API Actions, the chatbot can call your help desk’s API to create tickets, add notes, or check status. Actions can run as a response (showing the ticket ID to the user) or silently in the background. Just configure the endpoint, auth (API key/token), required fields (e.g., name, email, summary), and the trigger conditions (e.g., when the user still needs support). It works with most external services, with secure credential handling.

You can integrate Representative24 in two ways:

WebView: Embed the chatbot in a WebView so it feels like a native part of your app. This lets customers chat without leaving your app.
Deep-linking: Add a button or link in your app that opens the chatbot on a hosted web page, either in an in-app browser or the user’s default browser. This is the simplest option.