WhatsApp AI Agent

Your customers live on WhatsApp!
Now your support team can too, without opening another tab.

Our WhatsApp AI Agent brings the full power of your web help desk into people’s favorite app, so they can ask questions, place orders, track deliveries, and get things done in a couple of messages.

What it can do

Answer FAQs instantly
(hours, pricing, policies, returns, warranties), always in sync with your knowledge base.

Bookings & appointments:
browse slots, confirm or reschedule.

Catalog & product discovery:
share carousels, images, PDFs, and quick-reply buttons.

Orders & account support:
track orders, update addresses, change plans; integrates with your APIs and apps.

Payments:
send secure payment links and confirm receipts.

Forms & workflows:
collect details (name, email, order number) with validation and guardrails.

Multilingual by default:
auto-detects language and responds accordingly.

Smart handoff to humans:
route complex cases to your team by email, with full chat history.

Internal actions:
create tickets, update CRM records, and apply tags or notes via API.

A quick example

(if connected to your store with APis)

Customer: Hi! Where’s order #A314?
AI Agent: Found it. Shipped yesterday. ETA: Friday, 4–6 PM.

Here’s an expanded version with practical guidance, examples, and clear acceptance criteria.

What you need

1. A WhatsApp Business account, a dedicated phone number.
2. A Pro plan
3. Connect your WhatsApp number though our dashboard.

Success metrics you will see

Fewer tickets: baseline two weeks before launch, compare to two weeks after. Track deflection rate for FAQs and self-serve flows.

Faster resolutions: median time from first user message to resolution. Use timestamps at message-in and resolution-out, segment by workflow and language.

Happier customers: send a one-tap survey after resolved conversations.

After-launch tips

1. Review the conversations.
2. Keep policies and knowledge base in sync so answers stay accurate.

Connect your WhatsApp Business Account and start helping customers on their favorite app!