WooCommerce AI Agent

Modern shoppers expect instant, accurate answers—about products, shipping, sizing, returns, and their orders. Representative24 brings that experience to WooCommerce by connecting directly to your product catalog and orders, then using AI to answer questions, guide decisions, and automate routine support 24/7.

What Representative24 does for WooCommerce

Understands your catalog

Reads products, variants, attributes, pricing, stock status, categories, and tags. Customers can ask for “waterproof hiking boots under $120 in size 42” and get relevant options instantly.

Looks up orders

With an order number (and email for verification), the assistant can fetch order status, shipping method, tracking links, and line items — so customers don’t have to wait for an agent.

Answers complex questions

 Beyond keyword search, it understands intent and context — materials, compatibility, size guidance, care instructions, policies, and more—pulling from your product data and knowledge sources.

Handles multi-turn conversations

It remembers context (“the blue jacket in medium”) and follows through with comparisons, availability checks, and next steps.

Works across channels

Embed on your website and, on the Pro plan, extend to WhatsApp and Facebook Messenger so customers get help where they already chat.

Human handoff

When the AI can’t provide a confident answer, it offers to involve your team. With the customer’s consent, it collects contact details, compiles a short summary of the conversation, and automatically emails a request to your support inbox (e.g., support@yourcompany.com) with the question, context, and relevant data.

How it improves the customer experience

• Faster pre-purchase decisions: Shoppers can filter by use case (“gym bag that fits a 15” laptop”), compare similar products, and see differences explained in plain language.
• Fewer “Where is my order?” tickets: Real-time order lookups reduce queue volume and response times.
• Personal, on-brand answers: The assistant mirrors your tone of voice and uses your product naming, attributes, and policies.
• Always on: 24/7 coverage that never misses a peak hour or a weekend surge.

Example questions customers can ask

“What’s the difference between the Alpha Pro and the Alpha Lite?”
“Do you have trail-running shoes with Gore-Tex in EU size 42 under €150?”
“Is the USB-C hub compatible with a 2021 MacBook Pro?”
“What’s the status of order #12345?”
“How do I start a return for the blue jacket I bought last week?”

Getting started (typical setup)

1. Create WooCommerce API credentials: In WordPress → WooCommerce → Settings → Advanced → REST API, add keys for Representative24. 
2. Connect Representative24: Paste your WooCommerce store URL and API keys in the Representative24 dashboard.
3. Test conversations: Use a staging catalog or a subset of products to verify responses.

Best practices for better answers

• Clean product data: Consistent titles, rich descriptions, complete attributes, and accurate stock status dramatically improve results.
• Helpful content sources: Add FAQs, sizing guides, compatibility matrices, and policy pages — the AI uses them to resolve more queries.
• Clear policies: Shipping times, returns windows, and warranty terms should be explicit and up to date.

Outcomes you can expect

• Higher conversion from smarter product guidance.
• Lower support volume from automated order status and policy answers.
• Happier customers thanks to instant, contextual responses on any channel.

Bring AI to your WooCommerce store. Connect Representative24 to your catalog and orders and give customers the answers they need — fast, accurate, and on brand, day and night.