The 10 Core Features

Discover the Magic of Representative24

Language Understanding

One of the key features that sets a Representative24 apart is its ability to truly understand natural language.

It’s not just about picking up on keywords — it’s about grasping what the customer really means, even if they’re using slang, making typos, or choosing synonyms.

Conversational Memory

Another powerful capability is the chatbot’s memory within an ongoing conversation. This lets users interact more naturally, just like they would with a real person — no need to repeat themselves.

The chatbot remembers that the customer is talking about XYZ and connects the dots as the dialogue progresses, ensuring a smooth and coherent experience.

Multi-turn Dialogues

Not all queries can be solved in a single question and answer. Representative24 is built to handle complex, multi-step interactions while keeping the logic of the conversation intact.

This is especially useful for scenarios like booking appointments (restaurants, doctors, hotels), tech support, or product and service inquiries.

24/7 Availability

Representative24 is always on — 24 hours a day, 7 days a week. It doesn’t take breaks, log off, or miss a shift. Whether it’s late at night, during a holiday, or in the middle of a busy weekend, users can rely on instant support at any moment.

This constant availability ensures a seamless user experience and keeps your business responsive around the clock.

Multilingual Support

Representative24 can communicate with users in their preferred language — whatever that may be. Leveraging advanced AI, it automatically detects the language in use and adjusts its responses accordingly, eliminating the need for any manual configuration.

This ensures a seamless and inclusive experience for users across different regions and linguistic backgrounds, helping your business provide consistent support on a global scale.

Intent Recognition

Every user message carries an underlying intent — whether it’s asking a question, requesting support, making a purchase, or reporting a problem. Representative24 uses advanced natural language processing to accurately identify what the customer really wants even when the input is unclear.

This allows the chatbot to respond appropriately and guide the interaction in the right direction

Sentiment Analysis

Representative24 doesn’t just understand what customers are saying — it also picks up on how they’re feeling by analyzing the tone, choice of words, and emotional cues within a message, the AI can detect whether a user is angry, frustrated, confused, or satisfied. This emotional awareness enables the chatbot to adjust its responses in real time.

The result is a more personalized and thoughtful interaction that strengthens trust, reduces friction, and builds long-term customer loyalty.

Integration

Representative24 goes beyond simple question-and-answer functionality — it acts as an intelligent connector between customers and your business systems. Through robust API integrations, it can communicate in real time with external platforms, databases, CRMs, booking engines, and more.

This enables to retrieve and update information, trigger workflows, or sync data across multiple systems, all within a single conversation. The result is a seamless and efficient experience for both users and your internal teams.

Self-Learning

One of Representative24’s most powerful features is its ability to learn autonomously. Instead of relying solely on manual programming, the chatbot can read and absorb information directly from your company’s existing resources — including website pages, PDF files, Word documents, internal manuals, policy guides, FAQs, and technical documentation.

This enables it to quickly build up domain-specific knowledge and stay aligned with evolving business content.

Webchat & WhatsApp

Representative24 is available across your entire Website — offering contextual and proactive assistance on every page — whether visitors are browsing products, reading a support article, or filling out a form. It also integrates seamlessly with WhatsApp allowing users to ask questions, schedule appointments, or get support directly through their preferred messaging app.

This multi-channel presence delivers a consistent and connected experience across all touchpoints, increasing engagement and enhancing customer satisfaction.