Terms of Service

These Terms of Service (“Terms” or “Agreement”) constitute a binding contract between you (the “Customer” or “you”) and Representative24 (“we,” “us,” or “our”). These Terms govern your access to and use of our websites, products, and services, and describe the rights and obligations that arise when you create an account or otherwise use our Services.

By signing up for an account, including a Free Account, or by using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

General Terms

Account: An Account is created when an individual, company, or other legal entity signs up for access to the platform.

Customer: The individual, company, corporation, organization, or other legal entity that establishes and manages the Account.

Agreement: These Terms of Service constitute the entire agreement (“Agreement”) between the parties and include any materials, contracts, conditions, or other documents referenced or linked herein, without limitation.

Confidential Information: Any information designated as confidential, identified as such at the time of disclosure, or which should reasonably be understood to be confidential. This includes information provided in writing, visually, electronically, or verbally.

Services: The application available at representative24.com, encompassing all subdomains and sub-directories.

Subscription Period: The duration between successive billings for the Services.

Free Plan: The complimentary service offered upon the creation of a new Account. Users are prohibited from creating additional Accounts to exploit additional Free plans.

1. Your Account

1.1 Your Account credentials, consisting of your email/ID and password, are the exclusive means of accessing your Account. You acknowledge and agree to bear full responsibility for maintaining the confidentiality of your Account information. You undertake to furnish accurate, current, and complete information about yourself or the entity you represent, and refrain from providing misleading profile information.

1.2 Under compliance with this Agreement, you are granted the non-transferable right to access and utilize the Services. You commit not to disclose your login credentials to any third party. You assume sole responsibility for all activities conducted within your Account. If unauthorized use of your Account is detected, prompt notification to us is your responsibility.

1.3 Billing information may be revised by “admin” users within their respective Accounts. Under no circumstances will Representative24 modify billing information on your behalf, and we shall not be held accountable for unauthorized access to your Account or unauthorized modifications to billing details. It should be noted that Representative24 does not access or store complete credit card numbers at any point.

1.4 Third-Party Applications – While you may elect to integrate third-party applications with our Services, it’s important to recognize that these applications are not developed or controlled by Representative24. You acknowledge and agree that the usage of third-party applications is solely at your discretion, and Representative24 is not responsible for any issues or consequences arising from the use of such applications.

1.5 Prohibited Activities – In utilizing the Services, you agree not to engage in any activities that violate applicable laws, regulations, or the rights of others. Prohibited activities include but are not limited to unauthorized access to the Services, distribution of harmful software, transmission of spam, or engaging in any form of malicious activity that disrupts or compromises the integrity of the Services.

2. Fees

2.1 By subscribing, you agree to pay all applicable fees, which will be billed in advance. Refunds or credits for partial months or unused Services will be issued as a credit toward future payments.

2.2 We reserve the prerogative to modify our rates with a prior notice of thirty (30) days. Changes in rates will be communicated by posting them on the site or by email. Continuing use of the Services after such changes come into effect implies your consent to pay the updated rates.

2.3 You hereby authorize Representative24 and its third-party service providers to store your credit card details. If the payment card on file expires and no updated payment method is provided, or the Subscription is not canceled, we may suspend your Account. Suspension may last for up to one (1) month. After this period, your Account may be downgraded or permanently deleted, without this affecting your obligation to pay for services already rendered.

3. Duration, Renewal, and Cancellation

3.1 The duration of your subscription is contingent upon your chosen plan (monthly or annual). Upgrading to a higher-tier subscription confers immediate access to the corresponding advanced features. Downgrading results in immediate feature reduction. Automatic proration occurs for upgrades and downgrades, and associated charges are levied at the end of the subscription period.

3.2 Cancellation of your subscription can be executed within your Account interface. To avoid automatic billing for the next month, cancellations must be concluded before the subscription period’s conclusion.

3.3 Account deletion and downgrades result in the deletion of all data. We bear no responsibility for any content loss due to account deletion.

3.4 We retain the right to alter data storage and processing procedures without notice, subject to applicable laws.

3.5 Representative24 reserves the right to unilaterally terminate this agreement without liability and at its discretion. Grounds for such termination may include, but are not limited to, non-compliance with these Terms. Additionally, Representative24 retains the right to suspend, modify, or discontinue the Site and/or Services for any reason, with or without advance notification.

4. Intellectual Property Rights and Privacy

4.1 You assert ownership of any content uploaded by you. However, you acknowledge that Representative24 is not accountable for any violations of third-party rights arising from the data you submit, upload, or add to Representative24.

4.2 While we do not monitor or filter data for unlawful content, you agree that we possess the right, with or without prior notice, to suspend your access to the Services, delete content, and/or terminate this agreement upon discovery of unlawful data.

4.3 The materials and contents associated with Representative24 are safeguarded by copyright, trade secrets, trademark laws, and international treaties. The use of the Services does not confer property rights to you.

4.4 The Customer authorizes Representative24 to use its name and logo for marketing purposes, including on the website, presentations, and promotional materials. This use shall follow the Customer’s brand guidelines and may be revoked at any time with written notice. All trademark rights remain with the Customer.

5. Free Plan

5.1 We offer the opportunity to experience our product or service free of charge under a Free Plan. If you choose to delete your account, all associated content will be permanently removed.

5.2 The Free Plan is subject to change or discontinuation at any time, at our sole discretion. We reserve the right to modify features, limitations, or availability without prior notice, especially in response to market conditions or strategic adjustments.

5.3 Abuse of the Free Plan, including but not limited to creating multiple accounts to gain additional benefits, is strictly prohibited. We reserve the right to suspend or terminate any account involved in such practices, without notice or liability.

5.4 Inactive Free Plan accounts – defined as accounts with no login activity for a continuous period of twelve (12) months – may be deleted or downgraded without notice.

5.5 We are not responsible or liable for any loss, damages, or consequences resulting from the use, misuse, or unavailability of a Free Plan account.

6. Collection and Usage of Information

6.1 You agree to indemnify us against claims brought forth by third parties arising from your use of the Services.

6.2 You are obligated not to disclose confidential information acquired during the agreement’s term or following its expiration or termination, whether verbally, electronically, in writing, or via any other means.

7. Data Protection and Data Processing

7.1 We uphold safeguards to ensure data security, confidentiality, and integrity, including but not limited to measures that prevent unauthorized access, use, modification, or disclosure of data. Our equipment and facilities are located within the European Union.

7.2 These Terms constitute the data processing contract between the Customer, acting as the data controller, and Representative24, serving as the data processor.

7.3 Our Privacy Policy accessible at www.representative24.com/privacy is integrated into this Agreement.

8. Disclaimer and Limitation of Liability

8.1 The Services are provided “as is” and “as available.”

8.2 The Customer acknowledges that all information within its data is its sole responsibility. This means that the Customer bears full responsibility for all data uploaded, transmitted, or otherwise made available through the Services.

8.3 We disclaim all warranties, including those regarding the site, services, or content (including third-party content) being uninterrupted, timely, secure, or error-free. We may remove the site or suspend services temporarily without notice for maintenance, updates, or repairs, and we are not liable for any resulting disruptions.

8.4 We are not responsible for third-party content, services, networks, or any software/hardware failures. Information provided by Representative24 employees or through the site and services does not constitute any additional warranty.

8.5 Representative24 is not liable for damages, whether due to negligence or any other claim, exceeding the total amount paid by the client for the specific Representative24 services that gave rise to the liability in the 3 months preceding the first incident. This limitation applies regardless of the nature of the claim.

8.6 AI Disclaimer – The Customer acknowledges that the Services include features powered by artificial intelligence (AI), which is an evolving and partially experimental technology. The performance and accuracy of AI-generated outputs depend significantly on the quality, clarity, and completeness of the input data provided. The Customer understands and accepts that AI may generate results, messages, or recommendations that are inaccurate, misleading, or misaligned with human judgment or expectations. Accordingly, Representative24  shall not be held liable for any decisions, actions, damages, or losses arising from reliance on AI-generated content or behavior.

9. Dispute Resolution

9.1 In any dispute between you and Representative24 relating to this Agreement, you agree that the dispute shall be governed exclusively by the laws of Ireland.

9.2 You agree that you will not bring a claim under or relating to this agreement more than twelve (12) months from when your claim first arose.

9.3 In the event of any discrepancy or inconsistency between translated versions of these Terms and the English version, the English version shall prevail.

10. Severability

If any portion of this agreement is deemed unlawful, void, or unenforceable by any arbitrator or court of competent jurisdiction, such decision will not invalidate the agreement as a whole. Only that portion that is unlawful, void, or unenforceable will be stricken from this agreement.

11. Modifications

We reserve the right to change, modify, add, or remove portions of the Terms at any time. Please check these Terms periodically for changes. Your continued use of the Services after such changes have been published constitutes your acceptance of changes.

12. Miscellaneous

This Agreement replaces and supersedes any other prior or contemporaneous agreement, representation, or discussion, oral or written, and may not be changed except in writing, and signed by us.

Current as of July 15, 2025